Privacy Policy

Effective Date: Jan 2025

At BIG Realty Property Management, including all affiliated brands such as BIG Alamo Realty Property Management, BIG Realty Orlando Property Management, and any other current or future affiliated divisions (collectively referred to as “BIG Realty Property Management,” “we,” or “our”), your privacy is very important to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit inquiries, or engage our property management or real estate services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Your name, phone number, email address, and mailing address

Property details or ownership information you submit for management or inquiry purposes

Any information you provide when contacting us or filling out forms on our website

We may also collect non-personal information automatically, such as your IP address, browser type, and pages visited, to help us improve the functionality and performance of our site.

How We Use Your Information

We use the information we collect solely for legitimate business purposes, such as:

Responding to inquiries, requests, or service needs

Providing property management, leasing, and related real estate services

Communicating with you about your account, property, or service updates

Improving our website, marketing, and client experience

We may also use aggregated, non-identifiable data for internal analytics and operational improvements.

Information Sharing

We want to make it absolutely clear:

We do not sell, rent, or share your personal information with any third parties for marketing or unrelated business purposes.

All personal information you provide is strictly kept in-house and is used only by Big Realty Property Management and its affiliated companies for operational purposes related to your relationship with us.

At no time will you be contacted by anyone outside of Big Realty Property Management, Big Alamo Realty Property Management, Big Realty Orlando Property Management, or any of our directly affiliated entities using your information.

Data Security

We maintain appropriate physical, electronic, and administrative safeguards designed to protect your personal information from unauthorized access, use, or disclosure. While we use reasonable efforts to secure your data, no online system can be completely guaranteed to be secure.

Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and collect anonymous usage statistics. You can manage or disable cookies through your browser settings at any time.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Your Consent

By using our website, submitting a contact form, or engaging with our services, you consent to the collection and use of your information as described in this Privacy Policy.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Property management is a comprehensive service that involves overseeing and maintaining rental properties on your behalf. You need our services as a landlord to streamline the rental process, ensure property upkeep, and professionally manage tenant issues, saving you valuable time and alleviating the stress associated with property management.

Our property management services are all about making your life a breeze. We get it; you're not after the cheapest deal; you want the best value. We save you time, keep your properties and tenants happy, and, most importantly, enhance your investments. Contact us today to learn how our services can increase your revenue. 

We have services tailored to fit you like a glove. Think tenant screening, rent collection, timely maintenance, regular property check-ins, hassle-free lease management, eviction assistance, inspections, and timely financial reports that make sense. 

Tenant screening is where we shine. We're meticulous because we want tenants who treat your property like their own. We dig deep with credit checks, background searches, rental history, and income verification. We're all about finding tenants who respect your property.

We may not be the cheapest property management company, but we strive to be the best and know the value we provide. There's the management fee (a percentage of rent), a leasing fee for finding top-notch tenants, and maintenance fees as needed. Transparent pricing is very important to us.

Open communication and transparency are keys to success in property management. The company should have a solid reputation with a lengthy property management history. Property management companies should be experts in navigating tenant-landlord compliance and should respond to problems quickly and efficiently.

You sure can! Every landlord’s management style is different and we respect that. We can involve you as little or as much as you would like! 

We're all about keeping you informed. You'll get monthly financial statements and timely updates on maintenance and tenant matters. And, if you're the hands-on type, our user-friendly online portal lets you check in whenever it suits you.

We're not just about fixing leaky faucets and collecting rent; we've got your back when it comes to navigating the legal side of things too. Whether it's handling tricky tenant situations or the nitty-gritty of an eviction process, we've got the experience and know-how to tackle these challenges.

Property management services involve expenses, but they more than pay for themselves by increasing your revenue, reducing vacancy, optimizing rent rates, minimizing maintenance costs, and ensuring legal compliance. By partnering with a reputable property management company, you're making a smart investment that enhances your bottom line and provides peace of mind.